We apply a flat rate shipping charge of NZD4.95 to all orders regardless of the number of items, size or weight of your goods or destination. This charge is inclusive of actual shipping costs as well as our processing, labor and materials charges associated with handling your order.

Orders are dispatched via International Airmail:

		Our expected delivery time to within North America is 6-10 days from dispatch.
		Our expected delivery time to the UK and Europe is 6-10 days from dispatch.
		Our expected delivery time to Australia is 3-6 days from dispatch.

Often we will dispatch your order on the same day and almost all orders are dispatched within 48hrs of receipt, subject to not arriving at the start or just before the weekend. In the event that there is a shipping delay you will be notified by e-mail and you will be given the option to cancel your order.

You should not expect any problems with customs as we only sell over-the-counter medicines on this website. In the event we become aware of any customs issues with a product we will provide an appropriate caution on that product's order page. In the unlikely event customs withhold your order and we have failed to advise your of this possibility we undertake to provide a full refund.

If you believe your order has been delayed or is overdue, please contact us. We will re-ship at no cost to you any order that we determine has been lost or damaged.

Please send us an email with your question.